Technical Support Engineer

Job Description

Requirement Details:

Knowledge & Experience of JAVA support.

Good database skills (Oracle preferred).

Knowledge or prior work experience on any application server (Tomcat /Websphere/Weblogic).

Candidate with application / product support background preferred. (Debugging and Log analysis)

Strong Technical troubleshooting skills.

Customer Service skill (On call Support).

Ability to work in a high-pressure environment.

Ability to work in a team.

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming, Maintenance

Role Category: Technical Support Engineer

Role: Technical Support Engineer

Keyskills:

Java

Oracle

Weblogic

Application Server

Database

Product Support

Technical Support

Customer Service

customer support

Desired Profile

Principal Duties and Responsibilities:

Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style on ongoing issues and problem resolution status.

Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Proactive approach in providing a resolution to customer in an effective way.

Ability to learn RSA products in a faster phase. Responsible for sharing all acquired knowledge concerning problem resolution as appropriate, to Customers. Contributes to centralized problem identification and resolution database.

Validates technical information and issues early warnings and disseminates information as needed. As a 24X7X365 organization shift work, holidays and on-call responsibilities is required.

Sound Knowledge on RSA FRI products to help peers and customer.

Accurate case documentation on customer issue.

Mentoring new team members to get up to phase.

Conference calls with clients along with mentors for faster resolution.

Providing suggestions on process and product development.

Working towards team contribution to get excellent results

Education:UG -Any Graduate - Any Specialization, Graduation Not Required

PG - Any Postgraduate - Any Specialization, Post Graduation Not Required

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile

Who we are

EMC is a global leader in enabling businesses and service providers to transform their operations and deliver Information Technology as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset - information - in a more agile, trusted and cost-efficient way.

What we do

EMC works with organizations around the world, in every industry, in the public and private sectors, and of every size, from startups to the Fortune Global 500. Our customers include banks and other financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public-sector agencies. EMC also provides technology, products, and services to consumers in more than 100 countries.

Contact Details

Recruiter Name:Sudip Hazra

Contact Company:EMC Software & Services India Pvt Ltd

Telephone:Not Mentioned

Email :sudip.hazra@emc.com

Website:http://www.emc.com